OLC Webinar: What High-Quality Online Programs Get Right (and Where Many Fall Short)

Many institutions have invested heavily in online learning, but fewer have a clear, program-level view of quality. This session explores what distinguishes high-performing online programs, moving beyond individual courses to examine the systems, structures, and processes that support sustainable quality at scale.

Participants will explore common gaps, such as fragmented governance, inconsistent student support, and limited continuous improvement processes, and compare them to the practices of more mature programs. The session introduces a structured way of thinking about quality using the Administration of Online Programs Quality Scorecard, helping institutions begin to see their own strengths and gaps more clearly.